Terms and Conditions PDF Print E-mail
Tuesday, 09 October 2007 23:17
THIS WEBSITE

This website is owned by Retro Custom Ltd. Any questions relating to the company should be directed by mail to:
Retro Custom Ltd
56 High Street
Arlesey
Bedfordshire
 

This site is designed and maintained by Retro Custom Ltd – www.retrocustom.com. Any questions regarding the site should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

TERMS AND CONDITIONS OF SALE
Years of and vehicles quoted on this site are approximations only.
Goods are not sold as fit for any specific purpose or use. Retro Custom Ltd reserve the right to change prices, specifications and availability without notice Retro Custom Ltd shall under no circumstances whatsoever be liable for any indirect or consequential loss however caused. Electrical goods cannot be returned.

ACCEPTANCE OF TERMS
Retro Custom Ltd ("Retro Custom") makes available for your use on this Web site (the "Site") information, documents, software and products (collectively, the "Materials") and various services operated by Retro Custom (collectively, the "Services"), subject to the terms and conditions set forth in this document (the "Terms of Use"). By accessing or using this Site, which includes your access to or use of any of the Services, you agree to the Terms of Use. Retro Custom reserves the right to change the Terms of Use from time to time at its sole discretion. Your use of the Site will be subject to the most current version of the Terms of Use posted on the Site at the time of such use. In addition, when using particular Services or Materials on this Site, you shall be subject to any posted guidelines or rules applicable to such Services or Materials that may contain terms and conditions in addition to those in the Terms of Use. All such guidelines or rules are hereby incorporated by reference into the Terms of Use. If you breach any of the Terms of Use, your authorization to use this Site automatically terminates and you must immediately destroy any Materials downloaded or printed from the Site

TRADEMARK INFORMATION
The trademarks, logos and service marks ("Marks") displayed on this Site are the property of Retro Custom or other third parties. You are not permitted to use the Marks without the prior written consent of Retro Custom or such third party which may own the Marks. VW, Volkswagen and related marks are trademarks of Volkswagen Group. Separate Information and Trademarks/Copyrighted Material is Copyrighted to their respective owners - all rights reserved.
If you are an employee of the Volkswagen Group or are working on behalf of the Volkswagen Group and you have hostile intentions towards this web site including, but not limited to Copyright Violation searching, trademark violation searching or any policy which may lead to the closure of this website or compensation from the owner of this website, you are under these terms and conditions PROHIBITED from entering this website. Retro Custom are aware of all Legal matters surrounding Copyright and Trademarks and as such we have made it clear in these terms and conditions that VW, Volkswagen and all associated trademarks are copyright the Volkswagen Group all rights reserved. To the best of our knowledge no trademark or copyright violations have been made in this website.

COPYRIGHT; LIMITED LICENSE
The Materials and Services on this Site are protected by copyright and/or other intellectual property laws and any unauthorized use of the Materials or Services at this Site may violate such laws. Except as expressly provided herein, Retro Custom and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the Materials and Services. 
Except as specifically permitted herein, no portion of the information or documents on this Site may be reproduced in any form or by any means without the prior written permission of Retro Custom. 

Use of Site Information. Except as otherwise indicated elsewhere on this Site, you may view, download and print the documents and information available on this Site subject to the following conditions: 

  • The documents and information may be used solely for personal, informational, internal, non-commercial purposes. 
  • The documents and information may not be modified or altered in any way.
  • The documents and information on the Site may not be distributed. 
  • You may not remove any copyright or other proprietary notices contained in the documents and information. 
  • Retro Custom reserves the right to revoke the authorisation to view, download and print the documents and information available on this Site at any time, and any such use shall be discontinued immediately upon written notice from Retro Custom.


The rights specified above to view, download and print the documents and information available on this Site are not applicable to the design or layout of this Site. Elements of this Site are protected by law and may not be copied or imitated in whole or in part.


WARRANTIES AND DISCLAIMERS

Except as expressly provided otherwise in a written agreement between you and Retro Custom, all materials and services on this site are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Retro Custom makes no warranty that (i) the services and materials will meet your requirements, (ii) the services and materials will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the services or materials will be effective, accurate or reliable, (iv) the quality of any products, services, or information purchased or obtained by you from the site will meet your expectations.

This site could include technical or other mistakes, inaccuracies or typographical errors. Retro Custom may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Retro Custom makes no commitment to update such materials or services.  
Retro Custom assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this site. References to other corporations, their services and products, are provided "as is" without warranty of any kind, either express or implied.  
In no event shall Retro Custom or its suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Retro Custom has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.  
The use of the services or the downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. No advice or information, whether oral or written, obtained by you from Retro Custom or through or from the site shall create any warranty not expressly stated in the terms of use.  
This Site contains links to third-party Web sites that are not under the control of Retro Custom. Retro Custom makes no representations whatsoever about any other Web site to which you may have access through this Site. When you access a non- Retro Custom Web site, you do so at your own risk and Retro Custom is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Retro Custom provides these links merely as a convenience and the inclusion of such links does not imply that Retro Custom endorses or accepts any responsibility for the content or uses of such Web sites.

This Site contains links to third-party Web sites that are not under the control of Retro Custom. Retro Custom makes no representations whatsoever about any other Web site to which you may have access through this Site. When you access a non- Retro Custom Web site, you do so at your own risk and Retro Custom is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Retro Custom provides these links merely as a convenience and the inclusion of such links does not imply that Retro Custom endorses or accepts any responsibility for the content or uses of such Web sites.


PROHIBITED COMMUNICATIONS
You may only submit to the Site, User Content that is (a) owned by you, (b) submitted with the express permission of the owner, or (c) in the public domain. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other materials that would violate any law or the rights of others, including without limitation, laws against copyright infringement. Violation of these restrictions may result in limitations on access by you to this Site. 


MANAGING USER CONTENT AND COMMUNICATIONS
Retro Custom reserves the right, in its sole discretion, to delete or remove your User Content from the Site and to restrict, suspend or terminate your access to all or part of this Site, at any time for any reason without prior notice or liability. 


Retro Custom may establish general practices and limits on the use of any Service, including, but not limited to, limits on retention time, file size, and storage space for User Content. Retro Custom shall have no liability or responsibility for the deletion or failure to store any information or materials in connection with any Service. 
Retro Custom also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User Content. 

GOVERNING LAW AND JURISDICTION
This Site (excluding linked sites) is controlled by Retro Custom from its offices within The United Kingdom. By accessing this Site, you and Retro Custom agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of The United Kingdom. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application of this Terms of Use. All disputes arising out or in relation with this Terms of Use shall be settled by a court in The United Kingdom, without prejudice to Retro Custom 's right to bring suit against you before the court that would have jurisdiction in the absence of this clause. Retro Custom makes no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws. 

RETURNS PROCEDURE
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. We do not accept returns more than 90 days after the item is purchased.

 If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be made through either of these options:

  • Returns via courier collection
Please contact us on 07884 006641 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it with an explanation of the nature of the problem, your invoice number plus your name, address and telephone number.

We will contact you with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.

  • Returns via our workshop or trade stand at shows.
Simply bring the purchase invoice and the product you wish to return or exchange to us and we will be happy to refund the item during the next working day as long as the terms in the refund policy are met.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

REFUND POLICY

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.


DELIVERY CHARGES
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

DELIVERY
All Items are shipped using Royal mail and will require a signature asproof of delivery. Once a delivery has been signed for we cannot beheld responsible for lost items.

For customers outside the UK, please contact us with your address for a delivery quote.

CURRENCY
All items offered for sale on this website are offered for purchase in Pounds Sterling only. We do not accept any other form of currency.

PAYMENT
We accept all major credit and debit cards. Please do not send cash through the post. Cheques and postal orders to be made payable to Retro Custom Ltd.

 

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